The Learning Center (12)

The Hotel Tech Podcast | Know Thy Guest: Is Personalization the Key to Brand.com Bookings?

The battle between OTAs and booking direct rages on, and while brands are expected to continue inching forward with brand.com reservations, hotels...

Humanizing the Guest Experience in an Increasingly Tech-Driven World

Contributed by Kelly Popp, Senior Director of Business Development, SHR Research continues to show that today’s hotel guests want to feel personally...

The Hotel Tech Podcast | Understanding Personalization and Guest Profile Ownership

What should personalization look like for hotels? Who truly owns the guest profile? Expedia? Google? Join our hosts, Glenn and Estella, as they sit...

Client Spotlight: Becky Rogers, Vice President of Operations, IDM Hospitality Management

Contributed by Paula Perrin, Sr. Market Analyst, SHR

Client Spotlight: Craig Shipley, Director of Revenue, Marketing & Sales Strategy, The Durham Hotel

Contributed by Paula Perrin, Sr. Market Analyst, SHR How did you come to hospitality, Craig? I grew up on a dairy farm outside of London, Ontario in...

The Hotel Tech Podcast | State of the Hotel Tech Stack

Jennifer Jones of J2 Hospitality Solutions joins Glenn and Estella to contemplate the current state of the hotel technology stack. How does your...

Get Full, Stay Full: Combating Low Seasons to Drive More Revenue

From the partnership between SHR and StayNTouch. In a recent webinar with StayNTouch, we explored reasons and remedies for one of the most common...

A Chat With Dhisco's Newly Appointed President, Chinmai Sharma

Chinmai Sharma, President, Dhisco, chats it up with Glenn and Estella on the rationale for the recent acquisition from RateGain, which is now...

New Year, New Revenue: Creating an Authentic Experience for Chinese Travelers Now

Contributed by Paula Perrin, Sr. Market Analyst, SHR Happy New Year 新年快乐! It’s the Year of the Pig, the last and one of the luckiest of the twelve...

HSMAI Digital Strategy Conference, 2019

Contributed by Nicole Adair and Alysia Bruno, SHR We recently attended HSMAI's Digital Marketing Strategy Conference in New York, New York at the...

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