The Learning Center

Client Spotlight: April Weatherly, Director of Telephony Optimization & Analytics, Red Lion Hotels Corporation (RLHC)

Contributed by Paula Perrin, Sr. Market Analyst, SHR How do you see the CRO, Central Reservations Office, today?

The Hotel Tech Podcast | State of the Revenue Management System

Vivek Bhogarju joins Glenn and Estella to talk about the current crossroads hoteliers find themselves with regards to understanding and adoption of...

Client Spotlight: Amanda Saye, Vice President of Franchise Operations, GreenTree Hospitality Group

Contributed by Paula Perrin, Sr. Market Analyst, SHR Did you always know that you would work in hospitality?

The Hotel Tech Podcast | Know Thy Guest: Is Personalization the Key to Brand.com Bookings?

The battle between OTAs and booking direct rages on, and while brands are expected to continue inching forward with   brand.com  reservations, hotels...

Humanizing the Guest Experience in an Increasingly Tech-Driven World

Contributed by Kelly Popp, Senior Director of Business Development, SHR Research continues to show that today’s hotel guests want to feel personally...

The Hotel Tech Podcast | Understanding Personalization and Guest Profile Ownership

What should personalization look like for hotels? Who truly owns the guest profile? Expedia? Google? Join our hosts, Glenn and Estella, as they sit...

Client Spotlight: Becky Rogers, Vice President of Operations, IDM Hospitality Management

Client Spotlight: Craig Shipley, Director of Revenue, Marketing & Sales Strategy, The Durham Hotel

Contributed by Paula Perrin, Sr. Market Analyst, SHR How did you come to hospitality, Craig? I grew up on a dairy farm outside of London, Ontario in...

The Hotel Tech Podcast | State of the Hotel Tech Stack

Jennifer Jones of J2 Hospitality Solutions joins Glenn and Estella to contemplate the current state of the hotel technology stack. How does your...

Get Full, Stay Full: Combating Low Seasons to Drive More Revenue

From the partnership between SHR and StayNTouch. In a recent webinar with StayNTouch, we explored reasons and remedies for one of the most common...